What is Victory Serums?
Victory Serums is a brand dedicated to providing microbiome-friendly solutions for scalp dandruff, focusing on restoring and maintaining a healthy balance without relying on long-term use of harsh chemicals or preservatives harmful to the scalp microbiome.

How did Victory Serums start?
The brand was founded by Matt Heron, who struggled with severe scalp dandruff for over 45 years and sought a more effective, gentle solution away from anti-dandruff shampoos.

What is the philosophy behind Victory Serums?
Victory Serums believes in working with your body's natural processes, protecting and nourishing the microbiome to achieve long-term dandruff control.

Are Victory Serums products suitable for all hair types and sensitive scalps?
Yes, they are formulated to be effective across all hair types and those with sensitive scalps.​

Do Victory Serums products contain harsh chemicals?
No, they are free from harsh chemicals and added preservatives that can disrupt the scalp or beard's delicate balance.

The active ingredient of Piroctone Olamine in our Dandruff Control serum is a short time use ingredient that helps reset an unbalanced scalp from bacterial overgrowth.

Over time, Victory Serums goal is to reduce the use of our dandruff control serums and shampoos to the absolute minimum.

Are the products cruelty-free?
Yes, Victory Serums products are cruelty-free.​

Do you offer international shipping?
Currently, Victory Serums offers free shipping Australia-wide. ​If you are based overseas and want our products please Contact Us to discuss shipping rates for your country and the best product option for your needs.

Shipping internationally can be expensive and we want to ensure you are getting the best value in your order as possible. Typically overseas shipment fees are approx. A$50.

US customers also have an additional 10% import tariff applied which must be collected at time of purchase.

What is your return policy?
Victory Serums offers hassle-free returns with a 30-day money-back guarantee.

How can I contact Victory Serums for support?
You can reach us here: Contact Us

How can Victory Serums help me transition from my current anti-dandruff shampoo?
Victory Serums provides a range of microbiome-friendly serums designed to reset and maintain scalp health, reducing reliance on anti-dandruff shampoos.

Victory Serums approach focuses on restoring balance to the scalps natural microbiome and using minimally preserved serums.

How does the Intensive Scalp Serum aid in the transition?
The Intensive Scalp Serum provides a fast-acting reset for the scalp, targeting dandruff at its source and promoting a healthier environment, which is crucial during the transition (reset) phase. This product can also be used as part of a routine and replacement for anti-dandruff shampoos.

How often should I use Victory Serums products during the transition?
Usage frequency depends on individual needs. It's best to follow the detailed user guide provided as a download with each product for optimal results.

For best results only use Victory Serums products until you have effectively rebalanced the scalp microbiome and understand what a healthy scalp looks and feels like.

Are there any side effects when switching to Victory Serums products?
Victory Serums products are formulated to minimise potential side effects. However, if irritation occurs, discontinue use and consult a healthcare professional.

What lifestyle changes can support the transition away from anti-dandruff shampoos?
Incorporating a balanced diet, managing stress, and practicing good scalp hygiene through periodic exfoliation can contribute to overall scalp health and support the transition.​

Refer to the Victory Serums Pathway - 12 Weeks to Scalp Health if you want to make real lasting improvements to your scalp health

How long does it take to see results after switching to Victory Serums products?
Individual results may vary, but users notice improvements within minutes and over a few days. Finding the right balance and minimal use of dandruff control product is ideal so that other factors like gut health can be explored more closely for those suffering from severe dandruff or other scalp issues.

Patience and consistency is key to creating a new regimen for those with severe dandruff as well as identifying your potential triggers. Start here if this applies to you -> Victory Serums Pathway - 12 Weeks to Scalp Health

What are the pH levels of Victory Serums Products?

Our products are stability tested at the following levels:

• Dandruff Control Intensive Scalp Serum - pH 6.0
• Microbiome-Friendly Moisturising Scalp Serum - pH 4.5

pH balance may vary +/- 0.2 pH

How does the Dandruff Control Intensive Scalp Serum work?
The Intensive Scalp Serum is a fast-acting scalp reset by targeting dandruff at its source, promoting a healthier scalp environment.

What benefits does the Moisturising Scalp Serum provide?
The Microbiome-Friendly Moisturising Scalp Serum offers lightweight hydration and soothing effects, supporting a balanced scalp microbiome.

Those with a very dry scalp or dry dandruff even after using an anti-dandruff shampoo, will find this serum extremely effective and nourishing

Are Victory Serums products suitable for all hair types and sensitive scalps?
Yes, Victory Serums products are formulated to be effective across various hair types while focusing on scalp health. They are also suitable for sensitive scalps but it is recommended to spot test to check.

Do these products contain harsh preservatives or fillers?
No, Victory Serums products are free from harsh preservatives and unnecessary fillers, ensuring quality, efficacy and safety.

Are the products safe for colour-treated hair?
Yes, the formulations are gentle and suitable for use on colour-treated hair.

How often should I use the Intensive Scalp Serum?
Usage frequency depends on individual needs, refer to the provided user guide available as a download after purchase.

Should I apply the Microbiome-Friendly Moisturising Scalp Serum on wet or dry hair?
Dry Hair. Applying to wet hair or a wet scalp will dilute the formulation and you will not experience the full benefits of this amazing product.

Can I use other hair products alongside Victory Serums?
Yes, but ensure additional products that come into contact with the scalp are microbiome-friendly and/or low pH (less than a pH of 5) to maintain a healthy scalp microbiome.

How long should I leave the Intensive Scalp Serum on my scalp?
Follow the user guide for specific instructions. Typically it's left in for 6 to 8 hours, overnight or while sleeping and washed out the next morning with water or any shampoo product you normally use.

If you are in a hurry to get out the door flake free, leave it in for 10 minutes before exfoliating with a brush in the shower. Then re-apply as a leave-in treatment

Can I use Victory Serums products on children's hair and scalps?
All our products are safe to use with adult supervision as the products are intensive where a little bit goes a long way. We always recommend a spot test of each product to ensure no adverse reaction occurs before continuing.

Are there any side effects associated with these products?
Victory Serums products are formulated to minimise potential side effects. Discontinue use immediately if irritation occurs and consult a healthcare professional.

How should I store Victory Serums products?
Store products in a cool, dry place away from direct sunlight and high humidity, to maintain their efficacy.

All Victory Serums products have minimal preservation and cannot be treated in the same way as products with added preservatives.

Do not store in direct sunlight.

Think of Victory Serums products as fresh food for your scalp.

Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is shipped, we are unable to alter or cancel it.

What if I want to speak to someone?
We want to speak to you too! Contact Us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday but possibly sooner. If you want one of our team to call you back please provide a direct contact number and your location for time zone purposes.

What countries do you ship to?
Only Australia at this time but if you really want our products please Contact Us to understand shipping fees to your country to ensure you are getting the best value on a single order. International shipping is typically around A$50.

Orders from the US will also incur an additional 10% US import tariff.

How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Express shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination but typically within 2 to 3 weeks from purchase.

How do I return an unused product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused and include all the original products.

How do I return a used product I was unhappy with?
Items must be returned within 30 days after receiving your order. Victory Serums is happy to help if there is any issues in using the products so please Contact Us before returning a purchase you are unhappy with and we will provide next steps.

Message from the founder: Victory Serums is here to try and help improve your severe dandruff and assist in finding a viable long-term solution, not just sell you another product. I understand the dandruff frustration and have no intention to add to it.

If Victory Serums products are not helping your dandruff condition or did not meet expectations reach out first to explore possible reasons and/or next steps which could be simply an adjustment in how you use the product, returning it for a refund or possibly gut health testing. Matt

How does diet influence dandruff?
Diet can impact the scalps health; certain foods may trigger or exacerbate dandruff in susceptible individuals.

Can improving gut health reduce dandruff?
A healthy gut microbiome can positively affect overall skin health, potentially improving dandruff as well as other health related issues.

How does stress affect dandruff?
Stress can disrupt hormonal balance and immune function, potentially worsening dandruff. If you have skin related issues that flare up periodically identify if a significant stress event has occurred that might align with the skin flare up.

The Victory Serums Pathway book will assist in tracking this and other potential triggers in your diet, environment and lifestyle.

What lifestyle changes can help manage dandruff?
Incorporating a balanced diet, regular exercise, stress management techniques and proper scalp care can help manage dandruff with minimal use of long-term use of anti-dandruff shampoos.

Victory Serums goal is use the absolute minimal use of dandruff control products, even our own!

What is the easiest way to know if my gut microbiome is unbalanced?
Contact Us if you want this service with our trusted Australian based gut health specialist.

Base on the results the specialist will recommend a suitable treatment plan to:

• “Weed” out the problematic findings with target treatments over several months
• “Seed” the deficiencies identified with a bespoke pro-biotic for up to six months 
• “Feed” the gut with a high dose of prebiotic over four weeks then a reduced dose ongoing.

Can using a hair dryer help reduce dandruff symptoms?
Yes, using a hair dryer on a low-temperature setting can help reduce dandruff symptoms by quickly removing moisture from the scalp or beard, thereby minimising the humid environment that promotes fungal growth.

Does air-drying hair contribute to dandruff?​
Air-drying can leave the scalp or beard in a humid state for extended periods, potentially encouraging fungal overgrowth and increasing dandruff.

What is the recommended method for drying your hair or beard to prevent dandruff?
Using a blow dryer on a low-heat setting is recommended to quickly dry the scalp and beard hair, reducing the time moisture remains on the scalp and skin beneath the beard, thereby helping to prevent unwanted fungal growth.

Can sleeping with wet hair or beard worsen dandruff?
Yes, sleeping with wet hair or beard can create a moist environment that fosters fungal and bacterial overgrowth, potentially exacerbating scalp and beard dandruff symptoms.

How does blow-drying at high temperatures affect the scalp?​
High-temperature blow-drying can strip the scalp of its natural moisture, leading to dryness and irritation, which may worsen dry dandruff. ​Even just partially drying your hair, if short on time, goes a long way to helping control your dandruff.

The Victory Serums Microbiome-Friendly Moisturising Scalp Serum will provide all the support you need if you must blow dry at higher temperatures.

What precautions should be taken when blow-drying to manage dandruff?
Use the dryer on a low-heat setting, avoid concentrating heat on one area and maintain a safe distance between the dryer and scalp to prevent dryness and irritation.

Should individuals with dandruff use conditioners?
Ideally no but if needed apply conditioner only to the mid-length and hair ends, avoiding direct contact with the scalp to prevent an unbalanced scalp microbiome.

How should I apply conditioner if I have dandruff?
Focus on applying conditioner to the mid-lengths and ends of your hair, steering clear of the scalp area to minimise the risk of damaging the scalp microbiome.

Can using conditioner on the scalp worsen dandruff?
Applying off-the-shelf conditioners directly to the scalp can lead to worsening dandruff symptoms.

Are leave-in conditioners recommended for dandruff sufferers?
If using a leave-in conditioner, ensure it's applied only to the mid-length and hair ends and is free from ingredients that could disrupt the scalp's microbiome like preservatives.

How often should I condition my hair if I have dandruff?
Condition your hair as little as needed, focusing on the mid-lengths and hair ends only if using an off-the-shelf conditioner containing preservatives or intense fragrances.

Why is scalp exfoliation important?
Scalp exfoliation removes dead skin cells and product build-up, promoting a healthier environment that can reduce the occurrence of dandruff.

How often should I exfoliate my scalp?
It's recommended to exfoliate the scalp at least once a week and up to 3 times a week is also ok. Always use minimal pressure and the firm small tipped scalp exfoliation brush. Soft flexible bristles or trendy scalp massages with thick tips are not worth the money for scalp exfoliation purposes.

Can I use the exfoliation brush on wet or dry hair?
The scalp exfoliation brush is best used on whet hair.

Are there precautions to take when exfoliating the scalp?
Avoid excessive pressure and over-exfoliation, as this can lead to increased sebum production and scalp irritation.

Can scalp exfoliation help with product absorption?
Yes, exfoliating the scalp can enhance the absorption of treatments like serums buy removing scalp build-up before application so the products are in direct contact with the scalp.

Is scalp exfoliation suitable for sensitive skin?
Individuals with sensitive skin should go very lightly at first until the scalp health is restored.

Can I use homemade exfoliants on my scalp?
We do not recommended use of any scalp exfoliation products for those with dandruff. They bring additional unnecessary chemicals and fillers that will further disrupt the scalp microbiome.

The brush works, its simple and extremely cost effective. The Dandruff Control Intensive Scalp Serum when left in overnight will aid in lifting both flakes and hair product build-up off the scalp so when exfoliating the next morning most if not all build-up should be gone. Yes it works that fast! For heavy build-up a couple of applications may be required, then once a week or as needed if used as part of a routine.

Should I exfoliate before or after shampooing?
Exfoliate with wet hair before shampooing and again during the first shampoo cycle if applying twice, to remove build-up and allow the shampoo to cleanse more effectively in the second application. The second shampoo application will require less product than the first so adjust the volume used to find the right balance for your needs.

Why is pH balance important for scalp health?
Maintaining a slightly acidic pH (pH 4.5 to pH 5.5) supports a healthy scalp microbiome, deterring the growth of harmful microorganisms that can cause dandruff.

How do more alkaline hair products affect the scalp?
Alkaline products can disrupt the scalps natural acidity, leading to an imbalance in the microbiome and potentially increasing dandruff and causing other skin related issues.

Are Victory Serums products pH-balanced?
Yes, Victory Serums products are formulated with a low pH to maintain the scalps natural acidity and promote a healthy microbiome.

Can I use off-the-shelf anti-dandruff shampoos with Victory Serums products?
For dandruff sufferers, it's recommended to avoid using any off-the-shelf anti-dandruff shampoos unless they are low pH-balanced and minimally preserved as they can disrupt the scalp's microbiome.

How can I determine the pH level of my current shampoo?
Check the product label or contact the manufacturer to confirm the pH level rather than trying to test it yourself. Ideally, it should be around pH 5 to support scalp health.

If the pH is not listed or labelled as 'balanced' or similar terminology the pH could be anywhere between pH 6 to pH 8 and these products should be avoided if you have dandruff or other scalp issues